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Category Archives: Customer Service
Bad Customer Service in Seven Lessons: Part II
This past Friday I shared with you Part I of the customer service meltdown Bottle Washer and I witnessed at a mountain lodge. Experiencing these customer service infractions as patrons made us squirm like night crawlers on a hook, as we recognized some of the same mistakes at our own … Continue reading
Posted in Customer Service
Tagged customer service, security protocols, small business, staff training
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